Shipping & Delivery Policy

1. Overview

HighQ Foods provides food delivery services to customers in Eluru and surrounding areas. This Shipping & Delivery Policy outlines our delivery areas, timelines, fees, and terms related to the delivery of your orders.

We are committed to delivering fresh, quality food to your doorstep in a timely and safe manner.

2. Delivery Areas

2.1 Service Coverage

We currently deliver to the following areas:

• Eluru Urban and surrounding localities
• Areas within a 10 km radius of our main location
• Specific delivery zones as updated on our website and app

2.2 Address Verification

During checkout, our system will verify if your delivery address falls within our service area. If your location is not currently covered, you will be notified, and the order cannot be placed.

2.3 Service Expansion

We are continuously expanding our delivery areas. Check our website or app regularly for updates on new service locations.

3. Delivery Times

3.1 Standard Delivery

Our standard delivery time is 30-45 minutes from order confirmation. This may vary based on:

• Order preparation time
• Distance from restaurant to delivery location
• Current order volume
• Weather conditions
• Traffic conditions

3.2 Peak Hours

During peak hours (12:00 PM - 2:00 PM and 7:00 PM - 9:00 PM), delivery times may be extended to 45-60 minutes due to high demand.

3.3 Service Hours

Our delivery service operates from 8:00 AM to 10:00 PM daily. Orders placed outside these hours will be processed the next day.

4. Delivery Fees

4.1 Standard Delivery Fee

A delivery fee may be charged based on your location and order value. The exact fee will be displayed during checkout before you confirm your order.

4.2 Free Delivery

Free delivery is available for orders above a certain minimum value, which may vary by location. The minimum order value for free delivery will be clearly displayed on our website and app.

4.3 Distance-Based Fees

Additional charges may apply for deliveries to locations farther from our service centers. These charges will be clearly communicated during the ordering process.

5. Delivery Process

5.1 Order Tracking

Once your order is confirmed, you can track its status through our website or mobile app. You will receive updates at key stages:

• Order confirmed and being prepared
• Order ready for pickup
• Order out for delivery
• Order delivered

5.2 Delivery Instructions

You can provide specific delivery instructions during checkout, such as:

• Apartment/floor number
• Landmark references
• Gate or security instructions
• Preferred delivery location

5.3 Contact During Delivery

Our delivery partner will contact you if they have difficulty locating your address or if you are not available at the delivery location.

6. Delivery Requirements

6.1 Customer Availability

Please ensure you are available at the delivery address during the estimated delivery time. If you are not available, our delivery partner will attempt to contact you.

6.2 Address Accuracy

Please provide complete and accurate delivery address information. Incorrect or incomplete addresses may result in delivery delays or additional charges.

6.3 Age Verification

For certain items, age verification may be required upon delivery. Please have a valid ID ready if requested.

7. Failed Delivery Attempts

7.1 Customer Unavailable

If you are not available at the delivery location and cannot be reached by phone, the order may be returned. In such cases:

• You will be charged for the order
• Delivery fees will not be refunded
• A redelivery fee may apply for subsequent delivery attempts

7.2 Incorrect Address

If the delivery address is incorrect or inaccessible, additional charges may apply for redelivery to the correct address.

8. Food Safety and Quality

8.1 Temperature Control

We use insulated delivery bags to maintain food temperature during transport. However, slight temperature variations may occur during delivery.

8.2 Packaging

All food items are securely packaged to prevent spillage and contamination during delivery. We use eco-friendly packaging whenever possible.

8.3 Hygiene Standards

Our delivery partners follow strict hygiene protocols, including regular sanitization and the use of protective equipment when necessary.

9. Special Circumstances

9.1 Weather Conditions

Severe weather conditions may affect delivery times or temporarily suspend delivery services for safety reasons.

9.2 Public Holidays

Delivery services may be limited or unavailable on certain public holidays. We will notify customers in advance of any service disruptions.

9.3 Emergency Situations

In case of emergencies or unforeseen circumstances, delivery services may be temporarily suspended. Affected customers will be notified and offered appropriate solutions.

10. Contact Information

For delivery-related questions or issues, please contact us: