Terms and Conditions

1. Acceptance of Terms

Welcome to HighQ Foods. These Terms and Conditions ("Terms") govern your use of our food delivery service, website, and mobile application (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Service.

2. Description of Service

HighQ Foods provides an online food ordering and delivery platform that connects customers with local restaurants and food vendors. We facilitate the ordering process and coordinate delivery services.

Our Service includes the website, mobile application, customer support, and related services.

3. User Accounts

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.

4. Orders and Payments

4.1 Order Placement

When you place an order through our Service, you are making an offer to purchase the selected items. We reserve the right to accept or decline your order for any reason.

4.2 Pricing and Payment

All prices are displayed in Indian Rupees (INR) and include applicable taxes. Payment must be made at the time of order placement through our accepted payment methods.

4.3 Order Confirmation

Order confirmation does not guarantee acceptance. We will notify you if we cannot fulfill your order for any reason.

5. Delivery

5.1 Delivery Areas

We deliver to specified areas within Eluru and surrounding regions. Delivery availability may vary based on location and time.

5.2 Delivery Times

Estimated delivery times are approximate and may vary due to factors beyond our control, including weather, traffic, and order volume.

5.3 Delivery Fees

Delivery fees may apply based on your location and order value. Free delivery may be available for orders above a certain threshold.

6. User Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Upload or transmit harmful, offensive, or inappropriate content
• Impersonate any person or entity
• Violate any applicable laws or regulations

7. Intellectual Property

The Service and its content, including but not limited to text, graphics, logos, images, and software, are owned by HighQ Foods or its licensors and are protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

8. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or secure.

We are not responsible for the quality, safety, or preparation of food items ordered through our Service.

9. Limitation of Liability

To the maximum extent permitted by law, HighQ Foods shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

10. Indemnification

You agree to indemnify and hold harmless HighQ Foods from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Service shall be subject to the jurisdiction of the courts in Eluru, Andhra Pradesh.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms on our website. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms, please contact us: